Casiny Privacy Policy: Your Data and Rights
This privacy policy explains how Neptune Projects S.R.L., the operator of Casiny, collects, uses, stores and protects personal data when players access the platform. By using the website, players agree to the practices described in this document.
The policy applies to all users who visit Casiny official site, register an account, make deposits or withdrawals, contact support or interact with any feature of the platform. It covers all personal data processed in connection with these activities, regardless of the device or browser used to access the site.
Key Terms and Definitions
Understanding the terminology used in this policy helps players interpret their rights and obligations accurately. Each term below corresponds to a real interaction a player may have with the platform.
Defined Terms
- 📌 Personal data — any information that identifies or can identify a specific individual, such as a name, email address, payment details or IP address.
- 🔑 Processing — any operation performed on personal data, including collection, storage, use, disclosure or deletion.
- 🧾 Controller — Neptune Projects S.R.L., the entity that determines the purposes and means of processing personal data.
- 📱 Device — any computer, smartphone or tablet used to access the platform.
- 🎯 Account — the registered user profile created by a player on the platform.
- 🧩 Service — all features, games, payment systems, promotions and support channels available through the website.
- 🧭 Consent — a clear, informed and voluntary agreement by the user to the processing of their personal data for a specific purpose.
Interpretation Rules
Singular references include the plural form where context requires. References to the platform include all pages, tools and features accessible through the website. The term “player” and “user” are used interchangeably throughout this document.
What Personal Data Is Collected
Casiny collects personal data across several categories depending on how a player interacts with the platform. Some data is provided directly by the user; other data is gathered automatically through technical systems during normal use.
Identity and Contact Data
When a player registers an account or completes KYC verification, the platform collects full legal name, date of birth, residential address, email address and phone number. For identity verification, players may also be required to submit a copy of their Australian passport, driving licence or other government-issued photo ID, along with a selfie holding the document.
Proof-of-address documents — such as a utility bill, bank statement, council rates notice or government letter — should be issued within the last six months to be accepted.
Payment and Transaction Data
Payment information includes card numbers, e-wallet account identifiers, crypto wallet addresses and bank account details submitted during deposits or withdrawals. Transaction records covering amounts, dates, methods and outcomes are retained for compliance and dispute-resolution purposes. Source-of-funds documents, such as payslips, bank statements or business-income records, may be requested for transactions above AU$2,000 or when AML checks are triggered.
Technical and Usage Data
| Data Type | Source | Purpose |
|---|---|---|
| 🌐 IP address | Automatic — device connection | Geolocation, fraud screening |
| 📊 Browser and device data | Automatic — session start | Compatibility, security |
| 🕹️ Gameplay records | Automatic — game interaction | Bonus tracking, AML monitoring |
| 🏦 Login history | Automatic — account access | Access control, security |
| 🎲 Bonus activity | Automatic — promotion system | Eligibility checks, compliance |
Usage data is gathered automatically whenever a player loads the site, starts a game, claims a bonus or contacts support. This includes session duration, pages visited, game selections and interaction patterns.
How Personal Data Is Used
Personal data collected by the platform serves clearly defined operational and compliance purposes. Casiny does not use personal data for any purpose that is incompatible with the reason it was originally collected.
Account Management and Service Delivery
Data is used to create and maintain player accounts, process deposits and withdrawals, verify identity, release winnings, manage bonus eligibility and respond to support requests. Without this processing, the platform cannot deliver its core services.
Compliance and Risk Management
Personal data supports age verification, AML checks, sanctions screening, fraud detection and duplicate-account monitoring. Transaction data is analysed to identify unusual deposit patterns, rapid balance growth and betting behaviour that may indicate bonus abuse or financial risk. Withdrawals above AU$5,000 or deposits above AU$2,000 may trigger enhanced review.
Analytics and Platform Improvement
Aggregated and anonymised usage data helps the operator understand how players navigate the site, which games attract engagement and how technical issues arise. This data does not identify individual users in its processed form.
Marketing Communications
Where a player has provided consent, contact details may be used to send promotional offers, free-spin notifications, bonus updates and account-based rewards. Players can withdraw consent at any time through account settings or by contacting support at support@casiny.com.
Legal Basis for Processing
All personal data processed by Neptune Projects S.R.L. is supported by one or more lawful grounds. The applicable basis depends on the type of data and the purpose for which it is used.
Consent
Consent applies where players have actively agreed to a specific use of their data, such as receiving marketing emails or accepting cookies beyond the strictly necessary category. Consent can be withdrawn at any time without affecting the lawfulness of processing that occurred before withdrawal.
Contractual Necessity
Processing is necessary to perform the contract formed when a player registers an account and accepts the terms and conditions. This covers identity verification, account creation, payment processing and game access.
Legal Obligation
The operator is required to process certain data to comply with the conditions of its Tobique Gaming Commission licence (licence number 0000020), AML regulations, KYC obligations and financial record-keeping requirements. This processing cannot be refused by the user.
Legitimate Interests
Legitimate interests cover fraud prevention, security monitoring, duplicate-account detection and platform integrity measures, provided these interests do not override the player’s fundamental rights.
Data Sharing With Third Parties
Personal data is not sold to third parties. Sharing occurs only where necessary to deliver the service, satisfy a legal obligation or protect the platform from harm.
Service Providers and Partners
The platform shares data with third parties that support its operations, including:
- 💳 Payment processors handling deposits and withdrawals
- 🔒 Identity verification and KYC service providers
- 🛡️ Fraud prevention and AML screening systems
- 📎 Cloud hosting and infrastructure providers
- 🎰 Game software providers who log gameplay sessions
These providers operate under data-processing agreements and are permitted to use data only for the specific service they deliver.
Regulators and Legal Authorities
Personal data may be disclosed to the Tobique Gaming Commission, law enforcement agencies, financial intelligence units or other authorities when required by law, court order or regulatory instruction. Disclosure in these circumstances does not require user consent.
Affiliates and Group Entities
Data may be shared within the Neptune Projects S.R.L. corporate group where required for operational or compliance purposes. Group entities handling data are bound by the same data protection standards.
How Long Data Is Stored
Retention periods are determined by operational needs, legal obligations and the nature of the data. Data is not kept longer than necessary for its original purpose.
Retention Schedule
| Data Category | Retention Period | Trigger for Deletion |
|---|---|---|
| 🪙 Account and identity data | Minimum 5 years after account closure | Legal obligation satisfied |
| 💎 Transaction records | Minimum 5 years after transaction | AML compliance period expires |
| 🧠 KYC documents | As required by licensing jurisdiction | Regulatory review completed |
| ⚡ Gameplay and bonus logs | Duration of account, then as required | Account closure plus retention window |
| 📧 Support communications | Up to 3 years from last interaction | Resolution of inquiry |
Deletion and Anonymisation
When the retention period expires and no legal obligation requires continued storage, data is either securely deleted or anonymised so that it can no longer be linked to a specific individual. Anonymised data may be retained for statistical or analytical purposes without restriction.
Your Rights Over Your Data
Players have specific rights in relation to their personal data. These rights can be exercised at any time, subject to identity verification and applicable legal conditions.
Rights Available to Players
- 🔍 Access — players can request a copy of the personal data held about them.
- ✏️ Rectification — inaccurate or incomplete data can be corrected upon request.
- 🗑️ Erasure — players can request deletion of their data where no legal ground for retention exists.
- ⛔ Restriction — players can ask for processing to be limited in certain circumstances.
- 📤 Portability — players can request their data in a structured, machine-readable format where technically feasible.
- 🚫 Objection — players can object to processing based on legitimate interests or direct marketing.
How to Submit a Request
Requests can be submitted by email to support@casiny.com or through the live chat available 24 hours a day. The platform will verify the player’s identity before processing the request. Most requests are handled within one to three business days. Complex requests, such as those involving source-of-funds reviews or account history, may take up to seven business days.
Data Security Measures
The platform applies technical and organisational measures to reduce the risk of unauthorised access, loss, alteration or disclosure of personal data. No system is entirely free of risk, but the measures in place reflect reasonable industry practice.
Technical Protections
Data transmitted between the player’s browser and the platform is encrypted using standard SSL/TLS protocols. Account access is protected by password requirements and session management controls. Internal access to personal data is restricted to staff and systems with a legitimate operational need.
Fraud and Abuse Controls
The platform monitors for unusual activity including VPN or proxy use, multiple-account creation, irregular deposit patterns and suspicious withdrawal requests. Players found using automated tools, bots or location-masking technology face account restriction or closure under the platform’s terms.
Limitations
While the platform applies reasonable protections, it cannot guarantee that data transmitted over the internet is entirely free from interception. Players are responsible for keeping their account credentials confidential and should contact support immediately if they suspect unauthorised access.
Cookies and Tracking Technologies
The platform uses cookies and similar technologies to support functionality, measure performance and, where consent is given, deliver personalised content. Cookies are small files stored on the player’s device by their browser.
Types of Cookies Used
| Cookie Type | Function | Requires Consent |
|---|---|---|
| 🍪 Strictly necessary | Login sessions, security, account access | No |
| 📈 Analytics | Page performance, traffic measurement | Yes |
| 🎁 Functional | Language, display preferences | Conditional |
| 📣 Marketing | Advertising, retargeting, affiliate tracking | Yes |
Managing Cookie Preferences
Players can control cookies through their browser settings. Most modern browsers — including Chrome, Firefox, Edge and Safari — allow users to block or delete cookies. Disabling strictly necessary cookies may prevent some features of the site from working correctly. Consent for non-essential cookies can be withdrawn at any time through the platform’s cookie settings tool or browser controls.
Third-Party Links
The platform may contain links to external websites, including game provider pages, payment partner sites and affiliate resources. Casiny does not control the content or privacy practices of these sites.
When a player follows a link to an external site, that site’s own privacy policy applies. Players should review the relevant privacy notices before providing personal data to any third-party platform. The operator accepts no responsibility for the data practices of external sites linked from within the platform.
Children and Minors Policy
The platform is intended exclusively for adults aged 18 years and over. Casiny does not knowingly collect personal data from individuals under the minimum age requirement.
Age Verification and Restrictions
Age verification is required as part of the KYC process, triggered by account registration, first withdrawal or any transaction that prompts an identity review. Players who cannot confirm they are 18 or older will not be permitted to access real-money features.
If the platform identifies that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed. Parents or guardians who become aware of a minor using the platform should contact support at support@casiny.com immediately.
Policy Updates
This privacy policy may be revised to reflect changes in the platform’s operations, legal requirements or data-processing practices. The effective date at the top of the document indicates when the current version came into force.
How Players Are Informed
Material changes to the policy will be communicated to players through the platform’s notification system, email correspondence or a prominent notice on the website. Players are encouraged to review the policy periodically, particularly after receiving an update notification. Continued use of the platform after a revised policy has been published constitutes acceptance of the updated terms.
Contact for Privacy Matters
Players who wish to exercise their data rights, raise a privacy concern or request information about personal data processing can contact the platform through the following channels.
How to Reach the Privacy Team
- 📧 Email: support@casiny.com
- 💬 Live chat: available 24 hours a day, seven days a week
- 📝 Contact form: accessible through the Help Centre on the website
Email responses are generally provided within 24 hours. Requests that require identity verification or document review may take up to three to seven business days depending on complexity. Players should include their registered email address and a clear description of their request when making contact.